Question 1

Where are your properties or accommodations located?

Accepted Answer

We have an extensive range of properties from 1 bedroom apartments to 7 bedroom houses nationwide to tailor for any accommodation needs.

Question 2

How often do you clean your accommodation?

Accepted Answer

Weekly clean and linen change is included in the price.

If you require more frequent cleans, please get in touch with us.

Question 3

Do you require a minimum or maximum length of stay?

Accepted Answer

There is no time limit, you can stay from one day to one month to one year or more.

Question 4

Are there any bills?

Accepted Answer

We cover the utility bills, so this is not something you will have to pay.

Question 5

How can we book a viewing?

Accepted Answer

If you would like to view the property prior to booking please contact us first to check availability.

Question 6

What's the difference between hotels and service apartments?

Accepted Answer

With serviced apartments or houses you can expect a much more generous living area, including your own kitchen – elements you don’t traditionally find in hotel rooms.  
Our properties are designed to be your home away from home. You have everything you need without venturing outside your property. This way guests have more time to relax, safe in the knowledge that every last detail has been taken care of.
We also accommodate for longer stays, with properties featuring washing machines and more generous wardrobe space. 
Once the number of people staying at a hotel creeps up to three or four, you would typically need separate hotel rooms. Serviced apartments and houses are better equipped at sleeping more people all in one place, this can make it much easier to enjoy your time together, especially with a group. Majority of our properties also have zip link beds which can be configured as two single beds or a king size bed to give that extra flexibility. 
Of course, value for money is key. Some people are under the impression that serviced properties cost more compared to hotels, but this isn’t usually the case. The vast array of extra amenities and the number of guests our properties can accommodate means you’re getting fantastic value for money.

Question 7

Can I have an early check-in or late check-out?

Accepted Answer

Subject to availability and with prior notice we can arrange an earlier check-in time or departure.

Direct booking customers benefit from having early check in or late check out free of charge, subject to availability.

Question 8

Do you accept pets at your properties?

Accepted Answer

We have a range of pet friendly properties, please kindly contact us so we can discuss your requirements.

Additional security deposits and cleaning fee maybe applicable.

Question 9

Can I smoke in the property?

Accepted Answer

All our properties are strictly non-smoking.

Smoking is permitted at a designated smoking area outside of the apartment building or house.

Question 10

Do I have to pay a deposit?

Accepted Answer

Yes, we will require a security deposit hold to be made on your bank card before arrival.

The deposit amount varies depending on the property size and is refunded upon check out.

UNIQUE SHORT STAY. THE HELLO LIVING WAY.